FAQ's
About 1AM
What is 1AM?
1AM is a coffee brand rethinking ready-to-drink cold coffee. From classic and protein coffee to lactose-free flavours, we're here to make great-tasting coffee for more kinds of coffee drinkers.
Why is it called 1AM?
1AM represents those moments that feel completely yours. It doesn't have to be 1AM on the clock it can be whenever you take a break, chase an idea or enjoy your coffee your way.
What makes 1AM different?
We put coffee taste first, with options designed around different preferences. Our range includes classic cold coffee, protein coffee and lactose-free flavours, with no added sugar across the range.
Where can I buy 1AM coffee?
You can explore the available flavours and pack options directly on our website.
Our products
What flavours are available?
Our range includes Classic Cold Coffee, Protein Cold Coffee, Lactose-Free Classic, Lactose-Free Mocha and Lactose-Free Hazelnut. Availability may vary.
Do 1AM coffees contain added sugar?
Our current range is positioned as having zero added sugar. Please check each product's ingredient list and nutrition information for details.
Are all 1AM coffees lactose-free?
No. Lactose-free milk is used in our designated lactose-free variants. Check the individual product page and packaging before choosing.
How much protein does 1AM Protein Cold Coffee contain?
Each 230ml can contains 18g of protein. Check the product page for its full nutritional information.
Are 1AM coffees ready to drink?
Yes. Our canned coffees are ready to enjoy straight from the can. We recommend serving them chilled.
Where can I find the ingredients and nutrition information?
Visit the relevant product page to check its ingredients, nutritional values, allergen information and storage instructions.
Orders and payments
How do I place an order?
Browse our products, choose your preferred flavour and pack size, add it to your cart and follow the checkout steps.
What payment methods do you accept?
Available payment methods are displayed at checkout. Select your preferred option from those available.
Can I change or cancel my order?
Contact our customer support team as soon as possible with your order details. Changes or cancellations depend on the order's fulfilment status and our applicable policy.
How can I track my order?
Use the tracking link provided in your order or shipping confirmation, if available. You can also contact customer support for assistance.
Shipping and delivery
Where do you deliver?
Available delivery locations can be confirmed by entering your PIN code on the website or at checkout.
How long will delivery take?
Delivery estimates depend on your location and are shown during checkout or in your shipping confirmation.
What should I do if my order arrives damaged or incorrect?
Contact our customer support team with your order number and clear photos of the issue so they can help resolve it under the applicable policy.
What if my order is delayed?
Check your tracking information first. If the status hasn't updated or the order is significantly delayed, contact customer support.
Storage and product care
Should I refrigerate 1AM coffee?
Follow the storage instructions printed on your specific product's packaging. Our canned coffees are designed to be shelf-stable before opening, but are best served chilled.
How should I store an opened can?
Our packaging instructs consumers to consume the product immediately after opening. Avoid storing an opened can for later consumption.
Can I drink 1AM coffee at room temperature?
Follow the instructions on the product label. For the best taste experience, we recommend enjoying it chilled.